About

Starting Semester: Fall 2027
Assigned: No
Location: Atlanta

Capgemini

Client Profile

Capgemini America Inc. is the U.S. branch of Capgemini SE, a French multinational information technology services and consulting company headquartered in Paris, France. It operates as part of the global Capgemini group, which is one of the world’s largest IT services providers, serving clients across industries with expertise in cloud, data, AI, consulting, technology, and digital engineering. Some of our global partners include Adobe, AWS, MongoDB, Dell Technologies, IBM, and more.

Project Description

Apex Manufacturing Corporation is a $500M manufacturing organization operating four manufacturing plants and two distribution centers across the Southeast United States. The company currently processes a high volume of customer orders through SAP S/4HANA; however, the sales order process remains heavily dependent on manual activities. Customer orders are received via email and manually entered into SAP, creating significant administrative effort and increasing the risk of data entry errors, including incorrect quantities, pricing discrepancies, and missing delivery information. In addition, sales teams lack real-time visibility into inventory availability, resulting in orders being accepted despite inventory shortages, frequent backorders, and delayed fulfillment. These challenges have contributed to extended order cycle times, reduced operational efficiency, limited order status visibility, customer complaints, and missed revenue opportunities. Apex Manufacturing is seeking a business transformation initiative to improve customer experience and operational performance by streamlining and modernizing its order-to-cash process.

The project should focus on opportunities to:
- Improve sales order accuracy
- Reduce manual order processing effort
- Increase real-time inventory visibility
- Optimize order fulfillment performance
- Reduce order cycle times and backorders
- Improve customer order status visibility
- Increase customer satisfaction and revenue realization
- Establish a foundation for intelligent and automated order management

Skills

Business Process Improvement, Process Analysis, Supply Chain Operations, Inventory Management, Data Analysis, Process Automation, Artificial Intelligence Concepts, Business Transformation, Problem Solving, Communication, and Creative Thinking.

Data Access Requirement