The requirement for high levels of customer service, increasing numbers of SKUs and high labor costs have dramatically increased the complexity of warehouse operations. It is no longer sufficient to manage a warehouse based on a simple, arbitrary “ABC” classification of SKUs, which treats all those in a category as if they were identical. Instead, each decision – such as where to store or where to pick product – must be based on careful engineering and economic analysis. Each SKU must identify its own cheapest, fastest path through the warehouse to the customer and then compete with all the other SKUs for the necessary resources. This results in warehouse operations that are finely tuned to patterns of customer orders and maximally efficient. Learn the concepts necessary to address modern warehouse trade-offs between space and time in optimizing and managing your warehouse.

Essential learning for those who are seeking cost reductions through better handling methods. Also valuable for those who must replace, upgrade, or add material handling equipment. The two-day course will include case examples and a guided exercise to ensure mastery of the techniques presented.


Supply chain and logistics consultants, supply chain engineers and analysts, facility engineers, and warehouse supervisors and team leaders


Upon completion of this course, you will be able to:

  • Exchange space for time (or vice versa) to better meet business objectives
  • Understand when to use dedicated storage and when to use shared storage
  • Identify the most convenient locations in a warehouse based on an economic model
  • Identify patterns in customer orders and exploit these to speed fulfillment
  • Evaluate warehouse performance
  • Optimally size and stock a forward pick area
  • Understand the best practices in order-picking
  • Understand how to think about automation
  • Evaluate and choose a Warehouse Management System and survive the installation


  • Management of warehouse fundamentals: Space and time (labor hours)
  • Storage policies: Dedicated and shared and their use
  • Warehouse analytics: How to discover opportunities for improvement through data-mining
  • Pallet operations and layout
  • How to size and stock a forward area for split-pallet picks
  • How to size and stock a forward area for split-case picks
  • Order-picking in high-volume and in low-volume environments
  • Benchmarking warehouse performance
  • Maintaining inventory accuracy
  • Warehouse management systems
  • Issues and trends in automation


Participants receive a course notebook.




This course is part of the Supply Chain Management (SCM) Certificate.


On the first day, please check in at least 30 minutes before the class start time.

  • First Day - 8:30am to 5:00pm
  • Second Day - 8:30am to 5:00pm
  • Third Day - 8:30am to 4:00pm