Industrial engineering, operations research, and systems engineering are fields of study intended for individuals who are interested in analyzing and formulating abstract models of complex systems with the intention of improving system performance. Unlike traditional disciplines in engineering and the mathematical sciences, the fields address the role of the human decision-maker as key contributor to the inherent complexity of systems and primary benefactor of the analyses.
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At ISyE, we are a national leader in 10 core fields of specialization: Advanced Manufacturing, Analytics and Machine Learning, Applied Probability and Simulation, Data Science and Statistics, Economic Decision Analysis, Energy and Sustainable Systems, Health and Humanitarian Systems, Optimization, Supply Chain Engineering, and Systems Informatics and Control.
ISyE's faculty and staff members strive to provide a world-class educational experience for the Stewart School's undergraduate and graduate students, and to forge long-lasting relationships with ISyE alumni and industry partners. If you have benefited from a connection with an ISyE faculty or staff member, feel free to take a moment to send a thank-you note to that person via this web form.
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Starting Semester: Fall 2021 Assigned: No Location: Atlanta Ga Submitted:04/29/2021
Georgia Tech Administrative Excellence (AdminX)
Administrative Excellence (AdminX) is a multi-year, Institute-wide initiative focused on creating positive experiences for our faculty, staff, and student employees in completing routine administrative activities through more effective and efficient administrative structures, processes, and systems. AdminX strives to achieve efficient and effective processes, enhanced customer service, and a culture of continuous assessment and improvement. We are seeking a student team to consider the design of the Administrative Support Center (ASC), a centralized customer support apparatus at Georgia Tech that will support the future of work. The ASC will focus on administrative transactions such as: Human Resources, Finance, and Information Technology. The scope of support will likely scale up into different domains in the future. The future of work is imagined to include more flexibility for telecommuting/teleworking, geographic diversity and operational hours that go beyond the local time zone and standard work week. How can the ASC leverage novel processes and technology to best support the workforce? What is the optimal physical footprint of the ASC (if any) to support both remote and local staff?
We are seeking to engage an ISyE Senior Design team to explore ways to incorporate intelligent automation and artificial intelligence (AI) into the student hiring process with the goal to speed up processing times, reduce manual rekeying of data, and enhance the end-user experience. We plan to use what we learn from the student hiring process to automate aspects of other administrative processes that will be part of the AdminX initiative. It can take weeks to hire a student in the current process and while we are piloting a future state process that has significantly improved turn-around times, we are still falling short of the 4-day hiring goal desired by stakeholders. How can we use intelligent automation and artificial intelligence to further reduce the amount of time it takes to hire students? How do we also use this technology to improve the experience of student employees and make it easier for the staff who support the hiring process? How do we model the time savings that can be realized by adding automation and AI at different points of this and other administrative processes?
process improvement, work flows, time studies, data analysis, problem solving, creative thinking, robotics/AI