Industrial engineering, operations research, and systems engineering are fields of study intended for individuals who are interested in analyzing and formulating abstract models of complex systems with the intention of improving system performance. Unlike traditional disciplines in engineering and the mathematical sciences, the fields address the role of the human decision-maker as key contributor to the inherent complexity of systems and primary benefactor of the analyses.
Georgia Tech pursues leading-edge research with industry, government, and community partners.
At ISyE, we are a national leader in 10 core fields of specialization: Advanced Manufacturing, Analytics and Machine Learning, Applied Probability and Simulation, Data Science and Statistics, Economic Decision Analysis, Energy and Sustainable Systems, Health and Humanitarian Systems, Optimization, Supply Chain Engineering, and Systems Informatics and Control.
ISyE's faculty and staff members strive to provide a world-class educational experience for the Stewart School's undergraduate and graduate students, and to forge long-lasting relationships with ISyE alumni and industry partners. If you have benefited from a connection with an ISyE faculty or staff member, feel free to take a moment to send a thank-you note to that person via this web form.
You can stay in touch with all things ISyE through our news feed, by reading one of our publications, or attending one of our upcoming events. ISyE employs some of the world’s most experienced researchers in their fields who enjoy sharing their perspectives on a wide variety of topics. Our faculty is world-renowned and our students are intellectually curious. Our alumni can be found around the globe in leadership positions within a wide variety of fields.
United Digestive’s Patient Service Center (PSC) is an integral department providing scheduling, authorization and medical records administration to all United Digestive affiliated practices.
The PSC Call Center Team receives nearly 3,000 inbound patient phone calls per day addressing matters such as scheduling appointments, rescheduling appointments, answering clinical and non-clinical patient questions and supporting our physician practices. The PSC Financial Counseling Team verifies healthcare benefits and obtains prior authorizations for services requiring such approval. The PSC Health Information Management (HIM) Team processes medical record documents for our 140+ providers to ensure that they receive the health information needed to make patient care decisions.
Due to the critical services provided at the PSC as well as the size of the labor force dedicated to performing these services, we are seeking a proposal to stream the PSC’s operations. Solutions to be evaluated are: process improvement, prioritization of functions, EHR optimization, evaluation of call volumes by hour of day and day of week, cross-training of team members, automation, performance standardization/remote workforce management, outsourcing of functions, etc.
Process Improvement, time studies, workload balancing by day of week and hour of day, staffing analysis, data analysis, problem solving, EHR optimization, automation evaluation, outsourcing evaluation and creative thinking