[ISyE Support Center] Recently Added Articles

Outlook 2010 Setup Instruction for the New IMAP Accounts

Fri, 09 Sep 2011 18:06:51 GMT

Problem:

How do I set up my new IMAP email account on a new or existing installation of Outlook 2010?

Solution:

In Outlook 2010, click the File tab and click the Account Settings button.
It will display the Account Settings window with Email tab open.
Click New option to open the Add New Account Windows. Select Manually configure server settings or additional server types. Then click Next button.
Select Internet E-mail, then click Next .
- Enter your full name as "Your Name".
- Enter your Email Address (such as "allen.belletti@isye.gatech.edu".)
- Select IMAP as Account Type
- Set the Incoming mail server (IMAP) to "imap.isye.gatech.edu".
- Set the Outgoing mail server (SMTP) to "mail.isye.gatech.edu"
- Enter your ISyE account name for the User Name (for example, "allen".)
- Enter your ISyE account password.
- It is recommended that you uncheck "Remember password".
- Make sure that "Require logon using Secure Password Authentication (SPA)" is not checked.
Click "More Settings" tab to open the Internet Email Settings window.
- Click the "Outgoing Server" tab.
- Check "My outgoing server (SMTP) requires authentication."
- Ensure that "Use same settings as my incoming mail server" is selected.
Click Sent Items tab.
- Check "Save sent items in the following folder on the server" .
- Select Sent folder in the ISyE email list.
Click Deleted Items tab.
- Check "Move deleted items to the following folder on the server"
- Select Trash folder in the ISyE email folder list.
- Uncheck Purge items when switching folders while online
Click Advanced tab.
- Select port 143 for incoming server (IMAP) and 587 for Outgoing server (SMTP)
- Select TLS as the encrypted connection for both Incoming and Outgoing server.
Click OK to close Internet E-mail Settings window.
Click Next in Add New Account window, then click Finish to close the window.

Installing the GT Root certificate (fixes intranet errors)

Tue, 14 Jun 2011 17:24:58 GMT

The ISyE Intranet is now encrypted with a Georgia Tech SSL certificate. This means that "out of the box" most browsers will show an error message when you try to visit the Intranet.

Installing the GT certificate should prevent this problem. To install the GT certificate, visit ca.gatech.edu.

The web page there should automatically detect your browser and operating system, and give you the instructions to install the certificate.

NOTE: this will only work for the browser you are using at the time. If you use Firefox and Chrome, you may need to install it for each browser. If you have more that one computer, like a desktop and a laptop, you will need to install it on each system.

Copying files from your incoming ftp directory

Mon, 24 Jan 2011 19:55:52 GMT

If you have had files placed in an incoming ftp directory, here is the method for retrieving those files.

ssh to castle.isye.gatech.edu using SecureCRT or another ssh client
ssh from castle to ftp.isye.gatech.edu
copy the files using cp

See the transcript below as an example:

zero:~ lsharp$ ssh castle.isye.gatech.edu

Unauthorized system access is prohibited.

System use is governed by the GIT Computer and
Network Usage, Security and Data Access Policies.

Warning: untrusted X11 forwarding setup failed: xauth key data not generated
Warning: No xauth data; using fake authentication data for X11 forwarding.
Last login: Mon Jan 24 14:36:21 2011 from adsl-074-244-119-076.sip.asm.bellsouth.net

----[ 10/29/2010 ]---------------------------------------------------------

Castle is now enforcing limits on CPU time and memory for all users.  You
may run for up to 60 minutes of CPU time and use up to 4GB of memory.  If
either of these are exceeded, the job will automatically be killed by the
system.

This machine is intended for general use and development, so these limits
should not pose a problem for anyone and will ensure that the system
remains responsive for all.  Please contact us via helpdesk@isye.gatech.edu
if you have questions or concerns.  Long running and/or large jobs should
be run via the ISyE Compute infrastructure.  Please contact Trey Palmer
(trey@isye.gatech.edu) for additional information.

Also please note that keep.isye.gatech.edu is available to everyone as an
alternate to castle, should the latter become unavailable at any point.

--------------------------------------------------------------------------

-bash-3.2$

-bash-3.2$ ssh ftp.isye.gatech.edu

Unauthorized system access is prohibited.

System use is governed by the GIT Computer and
Network Usage, Security and Data Access Policies.


lsharp@ftp.isye.gatech.edu's password: 
Last login: Thu Oct 23 10:53:35 2008 from argo.isye.gatech.edu
-bash-3.2$

-bash-3.2$ cd /ftp/incoming
-bash-3.2$ cd lsharp
-bash-3.2$ ls -l
total 22020
-rw-r--r--+ 1 ftp ftp      131 Jan 12  2010 callhome.sh
-rw-r--r--+ 1 ftp ftp 24145004 Jan 12  2010 vlc-0.8.6b.dmg
-rw-r--r--+ 1 ftp ftp    42387 Sep  1 09:13 z5b9J.gif
-bash-3.2$ cp z5b9J.gif ~lsharp

Web Server Migration

Tue, 13 Apr 2010 20:28:53 GMT

ISyE Web Server Upgrade

ISyE is moving our web servers to new hardware in the coming weeks. We are using this opportunity to make some security fixes to the server software. For the majority of ISyE users this will have no impact on your web pages. A few users may have to make some changes to their code to work with the new security settings.

How Can I Know If My Web Page Will Work?

Our current web server uses the url http://www2.isye.gatech.edu. The new web server is using the url http://www3.isye.gatech.edu.

So if your current web pages are located at http://www2.isye.gatech.edu/workforcecom/ you can see them viewed on the new server by changing the url from www2 to www3: http://www3.isye.gatech.edu/workforcecom/.

There are two main groups of users who should check their code: Users who have web forms, and users who connect to databases.

Database users

In the past, the web server and the database server were both on the same hardware. Database connections to 'localhost' would work. The new web server is separate from the database server, so localhost connections will no longer work. If you have a page that connects to a database as localhost or ballista.isye.gatech.edu, you will need to change the connection to mysql.isye.gatech.edu

Web Form users

The old web server had the php setting Register Globals turned on. This meant that in web forms, each field you submitted would be converted to a php variable. For example, if you had a form that requested the field "firstname" it would be automatically converted to a php variable $firstname. On the new server this setting is turned off, so variables will not be automatically created.

If you have a web form that requests the field "firstname" now you will need to either address the POST variable directly, as $_POST['firstname'] or copy its value with the following line of code:

$firstname = $_POST['firstname'];

Having problems?

If you have any problems with your web pages or have any further questions about these changes, email us at helpdesk@isye.gatech.edu and we will be glad to help you.

Thunderbird 3 setup instructions

Tue, 05 Jan 2010 18:18:13 GMT

Problem:

How do I set up my new IMAP email account on a new or existing installation of Thunderbird 3.0?

Solution:

Configuring Thunderbird 3.0

New Installation

1. Download thunderbird from http://getthunderbird.com

2. Install using all the default setup options. At the end of the install you will be able to launch Thunderbird.

3. When Thunderbird starts, you will be presented with the Mail Account Setup window. Enter your name, your ISyE Email and your ISyE password.

4. Thunderbird should autodetect the settings for ISyE mail servers as follows:

5. The Incoming setup is correct, but the outgoing setup is not, so click on the Manual Setup in the lower left corner of the window

6. The Account Settings window will appear. Click the "Outgoing Server (SMTP)" option at the bottom of the list on the left

7. When the Outgoing Server settings appear, click the Edit button on the right side.

8. When the SMTP Server window appears, go to the "Connection Security" pulldown at the bottom and select "STARTTLS"

9. Click OK in the SMTP Server Window.

10. Click OK in the Account Settings window.

11.Click OK in the Mail Account Setup window.

Thunderbird should now successfully connect to the ISyE Mail servers and download your messages.

Install lightning and Create ICS calendar

Thu, 28 May 2009 18:11:04 GMT

Part I: Install Lightening Add-on in Thunderbird

Follow the instruction online by click the link below.  
http://www.mozilla.org/projects/calendar/lightning/download.html

Part II: Create ICS calendar in Thunderbird to sync with My Gatech Calendar

Open the calendar in Thunderbird.
Go to Calendar, click New Calendar to open the window.
Select on the Network and click Next
Select iCalendar (ICS). For the location, input https://mail.gatech.edu/home/@mail.gatech.edu/Calendar
( is your GT Unix account. ) Then click Next.
Give a name to the calendar you created. Leave E-mail as none. Click Next.
You may be asked for the user name and password for your GT account.
Click finish.
After the calendar is created, right click it to open its properties setting. Uncheck Read Only property.

Setting file permissions for web files

Mon, 02 Feb 2009 19:04:16 GMT

Files must be made world readable to be accessible on the web.

From the command line:

chmod a+r filename

From Fugu on a Mac:

Bring up the file info window by:

a) selecting the file and pressing Command-I on the keyboard, or
b) selecting the file and clicking the Info button at the top of the window, or
c) right clicking on the file and selecting "Get Info" from the menu

then in the permissions section, make sure the "Read" box is checked for the Owner, Group and Others, then click the Apply button.

From WinSCP on a PC:

Bring up the file info window by:

a) selecting the file and pressing F9 on the keyboard, or
b) selecting the file and clicking the Properties button at the bottom of the window, or
c) right clicking on the file and selecting "Properties" from the menu

then in the permissions section, make sure the "R" box is checked for the Owner, Group and Others, then click the OK button.

Directories need to be world readable and executable to be accessible on the web. The process is very similar to files:

From the command line:

chmod a+rx filename

From Fugu on a Mac:

Bring up the file info window by:

then in the permissions section, make sure the "Read" and "Execute" boxes are checked for the Owner, Group and Others, then click the Apply button.

From WinSCP on a PC:

Bring up the file info window by:

then in the permissions section, make sure the "R" and "X" boxes are checked for the Owner, Group and Others, then click the OK button.

Note PHD students only: Printing from a personal computer to ricphd

Fri, 27 Mar 2009 14:57:40 GMT

There is no way to directly print to that printer from a personal machine, however you can print by:

Using winscp, (or similar scp application) copy the files you want to print from your computer to one of the
ISyE unix computers, say castle.isye.gatech.edu

Then log into castle.isye.gatech.edu using SSH.

From the console type: lp -d ricphd "filename"

http://herald.isye.gatech.edu/helpdesk/index.php/kb/article/000009

IMAP Client Setup master instructions

Thu, 01 May 2008 19:23:48 GMT

Problem:

How do I configure my mail client to connect to ISyE's IMAP server?

Solution:

Introduction

This document provides step-by-step instructions to configure your email client for use with the ISyE IMAP email system. In order to use mail, you must first have an ISyE computer account. If you do not yet have an account, please visit http://www.isye.gatech.edu/apps/unix-account/ to apply for one.

The following clients are addressed herein:

Thunderbird 1.5/2.0

Evolution 2.0

Outlook 2003

Outlook 2000

Pine

Mutt

Eudora

In addition, if you are using a client other than the ones listed above, general connection information may be found at in the final section. Please note that the preferred client on all platforms is Thunderbird 2.0, and that the IT department suggests that you try using it first.

Please feel free to contact us with any questions or concerns via helpdesk@isye.gatech.edu.

Thunderbird 1.5/2.0 " new installation

From the "New Account Setup" window, select "Email account" and click "Next".
Enter your full name and preferred email address (for example, allen.belletti@isye.gatech.edu), click "Next".
Select server type "IMAP", enter "imap.isye.gatech.edu" as Incoming Server.
Enter "mail.isye.gatech.edu" as the Outgoing Server, click "Next".
Enter your ISyE account name (for example, "allen") as the Incoming User Name.
Enter the same account name as the Outgoing User Name, click "Next".
Choose a name for this account such as "ISyE Mail" and click "Next".
If everything is correct, click "Finish".
When prompted, enter your ISyE account password and click "OK".
Select Tools->Account Settings from the menu (note that on Linux, this will be Edit->Account Settings.)
Click on "Outgoing Server (SMTP)" at the bottom of the leftmost portion of the window.
Click the "Edit" button in the upper right, beneath "Outgoing Server (SMTP) Settings".
Click the button next to "TLS" (not "TLS, if available".)
Note: If you are at home and are unable to send mail, please try changing the Port number from "25" to "587" as some Internet Service Providers require this.
Click "OK".
Click "OK" again to exit the Account Settings page.

Thunderbird 1.5/2.0 " existing installation

Select Tools->Account Settings from the menu (note that on Linux, this will be Edit->Account Settings.)
Click the "Add Account" button in the bottom left.
Select "Email account" and click "Next".
Enter your full name and preferred email address (for example, allen.belletti@isye.gatech.edu), click "Next".
Select server type "IMAP", enter "imap.isye.gatech.edu" as Incoming Server, click "Next".
Enter your ISyE account name (for example, "allen") as the Incoming User Name, click "Next".
Choose a name for this account such as "ISyE Mail" and click "Next".
If everything is correct, click "Finish". The account name will appear in the left side of the window above items such as "Server Settings" and "Copies & Folders".
Click on "Outgoing Server (SMTP)" at the bottom of the leftmost portion of the window.
Click the "Add" button in the upper right, beneath "Outgoing Server (SMTP) Settings"
Enter "mail.isye.gatech.edu" for the Server Name.
Make sure that "Use name and password" is checked, and enter your account name next to "User Name".
Click the button next to "TLS" (not "TLS, if available".)
Note: If you are at home and are unable to send mail, please try changing the Port number from "25" to "587" as some Internet Service Providers require this.
Click "OK".
Click the name of your new account that appeared in the left-hand portion of the window (for example "ISyE Mail").
Near the bottom of the right-hand side you will see "Outgoing Server (SMTP)". Make sure that the "mail.isye.gatech.edu" entry that you created above has been selected.
Click on "Server Settings" located beneath the name of your new account, in the left-hand portion of the window.
Under "Security Settings" on the right side, select "TLS"
If desired, check the "Check for new messages at startup" button and also enter how often you wish to check for new messages (the default is every 10 minutes.)
Click "OK" and the "Account Settings" window will disappear. You are now ready to read and send email with Thunderbird. Note that you may need to click on "Inbox" to get started.

Evolution 2.0 " new installation

Start Evolution and click the "Forward" button.
Enter your Full Name (ie, Allen Belletti) and your preferred Email Address (such as "allen.belletti@isye.gatech.edu").
Leave "Make this my default account" checked and click "Forward".
Set the Server Type to "IMAP".
Enter "imap.isye.gatech.edu" for the Host.
Enter your ISyE account name (such as "allen") as the Username.
For Use Secure Connection (SSL), select "Always".
Leave Authentication Type set to "Password" and click "Forward".
If desired, check "Automatically check for new mail" and set an interval.
If you have a large number of folders, please uncheck "Check for new messages in all folders".
Click "Forward" to continue.
Confirm that the Server Type is "SMTP" and enter "mail.isye.gatech.edu" for the Host.
Check "Server requires authentication" and set Use Secure Connection (SSL) to "Whenever Possible".
Ensure that the Authentication Type is "PLAIN" and enter your ISyE account name as the Username. Click "Forward".
Choose a name for your account such as "ISyE Mail" and click "Forward".
Select the proper time zone and click "Forward".
Click "Apply"

Evolution 2.0 " existing installation

Select Tools->Settings from the menu.
Press the "Add" button in the upper-right of the window.
Click "Forward" to continue.
Enter your Full Name (ie, Allen Belletti) and your preferred Email Address (such as "allen.belletti@isye.gatech.edu").
Check "Make this my default account" and click "Forward".
Set the Server Type to "IMAP".
Enter "imap.isye.gatech.edu" for the Host.
Enter your ISyE account name (such as "allen") as the Username.
For Use Secure Connection (SSL), select "Always".
Leave Authentication Type set to "Password" and click "Forward".
If desired, check "Automatically check for new mail" and set an interval.
If you have a large number of folders, please uncheck "Check for new messages in all folders".
Click "Forward" to continue.
Confirm that the Server Type is "SMTP" and enter "mail.isye.gatech.edu" for the Host.
Check "Server requires authentication" and set Use Secure Connection (SSL) to "Whenever Possible".
Ensure that the Authentication Type is "PLAIN" and enter your ISyE account name as the Username. Click "Forward".
Choose a name for your account such as "ISyE Mail" and click "Forward".
Click "Apply"

Outlook 2003 " new installation

From the beginning of the Outlook 2003 Startup wizard:

Click "Next".
If asked about upgrading, choose "Do not upgrade" and click "Next".
When asked about configuring an email account, select "Yes" and click "Next".
Choose "IMAP" and click "Next".
Enter your full name as "Your Name".
Enter your preferred Email Address (such as "allen.belletti@isye.gatech.edu".
Set the Incoming mail server (IMAP) to "imap.isye.gatech.edu".
Set the Outgoing mail server (SMTP) to "mail.isye.gatech.edu"
Enter your ISyE account name for the User Name (for example, "allen".)
Enter your ISyE account password.
It is recommended that you uncheck "Remember password".
Make sure that "Log on using Secure Password Authentication (SPA)" is not checked.
Click the "More Settings" button.
Click the "Outgoing Server" tab.
Check "My outgoing server (SMTP) requires authentication."
Ensure that "Use same settings as my incoming mail server" is selected.
Click the "Advanced" tab.
Beneath "Incoming server (IMAP)", check the box for "This server requires an encrypted connection (SSL)". Do not check the second box beneath "Outgoing server (SMTP)".
Click "OK".
Click "Next".
Click "Finish".

Outlook 2003 " existing installation

Select Tools->Email Accounts from the menu.
Select "Add a new e-mail account" and click "Next".
Choose "IMAP" and click "Next".
Enter your full name as "Your Name".
Enter your preferred Email Address (such as "allen.belletti@isye.gatech.edu".
Set the Incoming mail server (IMAP) to "imap.isye.gatech.edu".
Set the Outgoing mail server (SMTP) to "mail.isye.gatech.edu"
Enter your ISyE account name for the User Name (for example, "allen".)
Enter your ISyE account password.
It is recommended that you uncheck "Remember password".
Make sure that "Log on using Secure Password Authentication (SPA)" is not checked.
Click the "More Settings" button.
Click the "Outgoing Server" tab.
Check "My outgoing server (SMTP) requires authentication."
Ensure that "Use same settings as my incoming mail server" is selected.
Click the "Advanced" tab.
Beneath "Incoming server (IMAP)", check the box for "This server requires an encrypted connection (SSL)". Do not check the second box beneath "Outgoing server (SMTP)".
Click "OK".
Click "Next".
Click "Finish".

Outlook 2000 " new installation

From the beginning of the Outlook 2000 Startup wizard

Click "Next"
If prompted to use settings from another version of Outlook, select "No" and click "Next".
If prompted to upgrade, select "None of the above" and click "Next".
Select "Internet Only" and click "Next".

If you are warned about not being able to use Exchange Server, click "Yes".
Enter your full name and click "Next".
Enter your preferred email address such as "allen.belletti@isye.gatech.edu" and click "Next".
For "My incoming mail server", select "IMAP".
Enter "imap.isye.gatech.edu" for "Incoming mail (POP3 or IMAP) server".
Enter "mail.isye.gatech.edu" for your "Outgoing mail (SMTP) server".
Click "Next" to continue.
Enter your ISyE account name for the "Account name" field.
Enter your ISyE account password.
It is recommended that you uncheck "Remember password".
Make sure that "Log on using Secure Password Authentication (SPA)" is not checked.
Click "Next" to continue.
Select "Connect using my local area network (LAN)" and click "Next".
Click "Finish".
Once Outlook is started, select Tools->Accounts from the menu.
Make sure that your new email account is selected and click "Properties".
Click the "Servers" tab.
Check the box next to "My server requires authentication".
Click the "Advanced" tab.
Check the box next to "This server requires a secure connection (SSL)" that is located beneath "Incoming mail (IMAP)". Do not check the one beneath "Outgoing mail (SMTP)".
Click the "IMAP" tab.
Enter "INBOX." (note the period) as the "Root folder path".
If you have a large number of folders, please un-check "Check for new messages in all folders" as this can cause a large load on the mail servers.

Click "Apply".
Select your ISyE inbox from the Folder list by clicking on it.
Select Tools->IMAP Folders from the menu.
Click the "Query" button which should retrieve a list of your folders.
Un-check the box next to "When displaying hierarchy in Outlook, show only subscribed folders."
From the View->Current View menu, check "Hide Messages Marked for Deletion."
Quit and restart Outlook.

Outlook 2000 " existing installation

Select Tools->Accounts from the menu.
Click "Add" and select "Mail".
Enter your full name and click "Next".
Enter your preferred email address such as "allen.belletti@isye.gatech.edu" and click "Next".
For "My incoming mail server", select "IMAP".
Enter "imap.isye.gatech.edu" for "Incoming mail (POP3 or IMAP) server".
Enter "mail.isye.gatech.edu" for your "Outgoing mail (SMTP) server".
Click "Next" to continue.
Enter your ISyE account name for the "Account name" field.
Enter your ISyE account password.
It is recommended that you uncheck "Remember password".
Make sure that "Log on using Secure Password Authentication (SPA)" is not checked.
Click "Next" to continue.
Select "Connect using my local area network (LAN)" and click "Next".
Click "Finish".
Make sure that your new email account is selected and click "Properties".
Click the "Servers" tab.
Check the box next to "My server requires authentication".
Click the "Advanced" tab.
Check the box next to "This server requires a secure connection (SSL)" that is located beneath "Incoming mail (IMAP)". Do not check the one beneath "Outgoing mail (SMTP)".
Click the "IMAP" tab.
Enter "INBOX." (note the period) as the "Root folder path".
If you have a large number of folders, please un-check "Check for new messages in all folders" as this can cause a large load on the mail servers.
Click "OK".
Click "Close".
Select your ISyE inbox from the Folder list by clicking on it.
Select Tools->IMAP Folders from the menu.
Click the "Query" button which should retrieve a list of your folders.
Un-check the box next to "When displaying hierarchy in Outlook, show only subscribed folders."
Click "OK".
From the View->Current View menu, check "Hide Messages Marked for Deletion."
Quit and restart Outlook.

Mac OS X Mail " existing installation

From the "Mail" menu , select "Preferences" and click the "Accounts" button in at the top of the Preferences window.
Click the "plus" icon at the bottom of the accounts window to add a new account.
In the "Add Account" window, enter your full name and preferred email address (for example, allen.belletti@isye.gatech.edu), along with the password for your ISyE email account click "Continue".
Select account type "IMAP", enter "imap.isye.gatech.edu" as Incoming Mail Server, and choose a name for this account, such as "ISyE IMAP" to enter into the "Description" field.
Enter your ISyE account name (for example, "allen") as the User Name. Click "Continue".
Click "Use Secure Sockets Layer (SSL)" in the "Incoming Mail Security" window. Select "Password" in the Authentication drop-down menu. Click "Continue".
Choose a name for this outgoing server such as "ISyE Mail" and enter it in the "Description" field. Click "Next".
Enter "mail.isye.gatech.edu" as the Outgoing Mail Server.
Click "Use Authentication" and enter the same account name and password, click "Continue".
If everything is correct, click "Take account online" and then click "Create".
When prompted, enter your ISyE account password and click "OK".
Note: If you are at home and are unable to send mail, please try changing the Port number from "25" to "587" as some Internet Service Providers require this.
To do this, go back to the Account Preferences window.
Click on your ISyE account and then select "Edit server list..." in the "Outgoing Mail Server (SMTP):" menu.
In the next window, click once on mail.isye.gatech.edu and click the "Advanced" button.
Change the "Server port:" field to 587 and click "OK".
Close the Preferences dialog.

Pine

For Pine users, we have found that setting the following options in .pinerc works well. This will cause Pine to access mail via IMAP from the new server cluster. Please note that this will work best from Castle. Feel free to contact us with any questions about using Pine on other hosts.

user-domain=isye.gatech.edu

smtp-server=mail.isye.gatech.edu

inbox-path={imap.isye.gatech.edu}INBOX

default-fcc=Sent

feature-list=enable-incoming-folders

folder-collections="IMAP Server" {imap.isye.gatech.edu}INBOX.[]

rsh-open-timeout=0

Mutt

The following options should be set to enable Mutt to access mail via IMAP. Please note that you must be using a version of Mutt which has been compiled using the proper options. The version on Castle is one such. Feel free to contact us with any questions about using Mutt on other hosts.

set folder=imaps://imap.isye.gatech.edu/INBOX

set spoolfile=imaps://imap.isye.gatech.edu/INBOX

set hostname=isye.gatech.edu

set use_domain

set imap_user=allen

Eudora

We do not currently recommend Eudora for use with the ISyE mail system. It is known to have difficulties with IMAP and further, is no longer supported by OIT. Consider using Thunderbird instead as it works well, is free, and is our departmental standard. Please feel free to contact us via helpdesk@isye.gatech.edu with any questions or concerns.

Importing the Georgia Tech root certificate on Windows

When using Microsoft Outlook 2003 you may receive a message that reads "The server you are connected to is using a security certificate that could not be verified. A certificate chain processed, but terminated in a root certificate which is not trusted by the trust provider. Do you want to continue using this server?" Follow these steps to install the correct certificate:

Browse to "http://ca.gatech.edu/root-formats.php".
At the very bottom of the page, right click where it says "Right click and download".
Select "Save Target As" or "Save Link As" and choose a location for the file. It should be named "gt-cert-chain.p7b".
If not already open, start Microsoft Internet Explorer.
Select Tools->Internet Options.
Click the "Content" tab.
Click the "Certificates" button.
Click the "Import" button.
Click "Next".
Enter the filename that you saved in step 3 or click "Browse" and locate that file. If using "Browse" you will need to select "PKCS #7 Certificates" next to "Files of type:" at the bottom of the dialog.
Click "Next".
Choose "Automatically select the certificate store based on the type of certificate" and click "Next".
Click "Finish".
You may be prompted about installing a certificate representing "Education and Research Client CA". If so, click "Yes".
Click "OK" in response to "The import was successful."

You may now close any open windows and quit Internet Explorer if you desire. Microsoft Outlook 2003 should no longer prompt you about an invalid certificate.

General Connection Information

If you are using a mail client which is not addressed in detail by this document, the following information should allow you to get connected:

Receiving mail: Server "imap.isye.gatech.edu", protocol IMAP, port 143 with TLS security. You may also use SSL on port 993 if necessary. Do not use "secure authentication" as this is not supported.

Sending mail: Server "mail.isye.gatech.edu", port 25. Authenticated login is preferred but not required. Mail may not be sent by unauthenticated users except when located in an ISyE building and connected directly to the network. Secure connection using TLS is preferred. Note: some Internet Service Providers will block this connection. If you find that you are unable to send mail, try using port 587 instead. This is an alternate which will often solve the problem.

How to run Unix/Linux compute jobs using Condor

Fri, 26 Feb 2010 16:45:56 GMT

Problem:

How do I use the ISyE Unix/Linux computational resources?

Solution:

Instructions for the use of ISyE's computational Linux cluster:

Initial requirements

You need an ISyE Unix Account.

Logging in

The central 64-bit compute server is wren.isye.gatech.edu (or just "wren" if you are on ISyE's subnets).

You should be able to access wren via ssh using your usual ISyE Unix account and password. Your Unix home directory will be mounted and accessible.

Compute cluster hierarchy

The central server, Wren, is called the "head node." When compute jobs are ready to be run, the head node assigns execution of them to subordinate servers which are called "compute nodes."

Users only need to log into the head node. The compute nodes do not support direct logins, and they cannot mount home directories. Compute jobs must be submitted to them through the Condor batch queue scheduler.

Development

Development for 64-bit Linux compute jobs should be done on wren, and interactive test runs can be performed there.

Long-running compute jobs and large batches of unattended short-running jobs are not allowed on the head node.

GUI development interfaces can be exported to the local X Windows desktop via ssh X forwarding (the ssh -X option).

Condor commands

Condor's executables are located in /opt/condor/bin, which should be in your default command path on wren, with man pages available for most important commands.

Generally the most useful Condor commands are:

   condor_submit -- submit jobs to the condor batch scheduler.

   condor_status -- show overall cluster status.

   condor_q      -- show current job queue and status of jobs.

   condor_rm     -- remove jobs from the condor queue.

Job submission

For most compute jobs, you will need to create a condor submit description file (a ".cmd" file) and then run "condor_submit .cmd".

An example .cmd file is listed below. Other examples can be found in /opt/condor/examples, and the syntax for .cmd files is documented in the condor_submit man page.

In the simplest cases, you can submit a job to condor by running "consub filename". This will work for a simple program that has no options, no input and output files (so if run locally, output would go to the screen). consub will create a simple filename.cmd file, copy the executable to a compute node and run the job, and then copy the output back to filename.out.

File accessibility on the compute nodes

You can run jobs directly from your Unix home directory tree, and they will be accessible to the compute nodes.

If you need more space than currently allocated, request it from IT. There is also a global scratch space available for users who are generating very large amounts of output (> 100GB).

It is possible to transfer files to the nodes, and then back to wren upon completion (should_transfer_files). On dedicated compute clusters like ours this is generally not the desired method.

Log files

The Condor log file should be written to /tmp, rather than to your home directory tree. Any user can create a directory in /tmp. Typically just create /tmp/ and use that as an output path for the "log" directive (see example below).

Condor universe

You must specify a "universe" to run a condor job in. For basic compute jobs written in any language, add a line to use the "vanilla" universe. If you do not explicitly specify the universe, it will default to "standard" universe which will not work without special compile-time options.

Example .cmd file

    universe        = vanilla
    executable      = foo
    output          = foo.out
    error           = foo.err
    log             = /tmp//foo.log
    arguments       = 10 20 30
    queue

This command file should be called "foo.cmd" and placed in the same global scratch space subdirectory as the program "foo". You will then type "condor_submit foo.cmd" to run this compute job. Normal screen output will go to to "foo.out" and stderr will go to "foo.err". The program expects three command-line arguments which are "10", "20", and "30".

Note that the log file is placed in /tmp! This is very important! Log files written to NFS-mounted home or scratch directories will often break condor due to NFS locking problems. So, once again, create a directory for yourself in /tmp, and write your log files there.

Any other input and output files generated by the program will be accessed normally, as long as the path is accessible to the program (normally, this means in your home or scratch directory).

In many cases you may also need to run jobs that won't work correctly without your login environment variables (such as PATH, LD_LIBRARY_PATH, or software-specific environment variables). Since these won't be available by default on the compute nodes, you need to explicitly add them via the submit file using this line:

     getenv = true

Notification

The cluster will not normally notify you of job completion. If you'd like notification, you should add one of the following lines depending on the level of notification you would like:

    notification = error        
    notification = complete
    notification = always

The default email address for these notifications is the ISyE email address of the user submitting the jobs. If you'd like mail sent to an alternate address, add the following line:

    notify_user = my.email@domain.com

More on Condor

For further documentation, please see the Condor User's Manual.

How to securely delete sensitive data files.

Wed, 23 Apr 2008 21:48:43 GMT

Problem:

How to securely delete sensitive data files after looking at the spider generated log file.

Solution:

1. Check whether Eraser is installed on your computer.
This can be done by right clicking on the recycle bin. There should be 7 different ways of erasing your recycle bin.

If this option is not available you can either:

a.
Download then install the eraser application from the following location.
http://www2.isye.gatech.edu/intranet/modules/spider/EraserSetup32.exe
Note you will have be to be logged in with Administrative privileges to install this application.

b.
Send a request to helpdesk@isye.gatech.edu and we will install the application asap.

2. After ensuring that the eraser application is installed, delete any sensitive files like you normally would, thus sending the files to the recycle bin.

3. To securely erase them, right click on the recycle bin and select "Erase Recycle bin (1-pass Pseudorandom Data)"

You will get a prompt asking you to confirm erasing of recycle bin. Clicking "yes" will then securely empty your recycle bin.

Determining hardware and OS info on Unix servers.

Wed, 23 Apr 2008 21:48:51 GMT

Problem:

Users often need to know hardware and OS specs for Unix machines. Common needs include determining which version of software to run, documenting hardware used for computations in papers, and comparing servers to determine which is likely to run a compute job faster.

GT ISyE runs Sun Solaris and Red Hat Linux in both its commercial and free versions -- Red Hat Enterprise Linux (RHEL) and Fedora. However there is a wide mix of versions and hardware that can be confusing for users.

Solution:

To determine hardware and OS info on Linux:

"uname -a" will show kernel version and hardware platform.
"cat /etc/issue" will show the distribution and version.
"cat /proc/cpuinfo" will show processor information.
"free" will show physical RAM.

To determine this info on Solaris:

"uname -a" will print the OS version and hardware platform.
"isainfo -v" will show platform type and whether it's 32-bit or 64-bit.
"psrinfo -v" will show processor information.
"top" will show physical RAM (along with a good bit of process information).

Linux examples:

wren:~ $ uname -a
Linux wren 2.6.18-8.1.8.el5 #1 SMP Mon Jun 25 17:06:07 EDT 2007 x86_64 x86_64 x86_64 GNU/Linux

This shows Linux kernel 2.6.18 running on a 64-bit x86 processor.

wren:~ $ free
total used free shared buffers cached
Mem: 8178540 983992 7194548 0 147216 144348
-/+ buffers/cache: 692428 7486112
Swap: 4194296 615092 3579204

The "total" column indicates the machine has 8GB physical RAM and 4GB swap space.

Solaris examples:

castle:~ $ uname -a
SunOS castle 5.9 Generic_118558-06 sun4u sparc SUNW,Ultra-4

Solaris 9 is listed as SunOS 5.9, Solaris 10 is SunOS 5.10, etc.

So Castle is a Solaris 9 server running on the UltraSparc platform, but this doesn't show whether the machine can run 64-bit code. To find out, do:

castle:~ $ isainfo -v
64-bit sparcv9 applications
32-bit sparc applications

Vacation Message Activation

Wed, 06 Jan 2010 21:55:47 GMT

Problem:

How do I activate an "away from office" email auto-reply.

Solution:

To set an "out of office" message for your ISyE email address, it is now possible to do so yourself. The following instructions provide a simple procedure for enabling and later disabling your message

Please think about the need for the message before activating such a service. It is possible for a malicious individual who receives such a message to use that information in a negative fashion. It is, after all, notification that you are on vacation and thus away from your home. Though the incidents are few, it is worth being aware of the possibility.

To begin sending an "out of office" auto-reply message please follow these steps:

Browse to https://mail.isye.gatech.edu/ and log in using your ISyE account and password.
Click the "Options" link along the top of the screen (between "Folders" and "Search").
Click on "Manage Vacation, Forwarding and Filtering" in the bottom right.
To begin your vacation message, check the box next to "Send auto-reply to sender?"
Enter the subject that will be sent with your response under "Vacation subject".
Enter the text of your vacation message beneath "Vacation message".
Click the "Submit" button at the bottom of the page.
Click the "Sign Out" link in the upper-right corner of the page.

When you are ready to stop automatically replying, please do the following:

Browse to https://mail.isye.gatech.edu/ and log in using your ISyE account and password.
Click the "Options" link along the top of the screen (between "Folders" and "Search").
Click on "Manage Vacation, Forwarding and Filtering" in the bottom right.
To stop sending your vacation message, un-check the box next to "Send auto-reply to sender?" Note that you may leave your subject and message in place for next time.
Click the "Submit" button at the bottom of the page.
Click the "Sign Out" link in the upper-right corner of the page.

That's it! If you have any questions or comments about this procedure, please send a note to helpdesk@isye.gatech.edu or contact any member of the IT staff.

Lookup your TA so you can add them to a Course

Wed, 23 Apr 2008 21:50:02 GMT

Problem:

Lookup your TA so you can add them to a Course

Solution:

To Add your TA to a T-Square course page you must have their GT/OIT official account
name OR their GTID number.

If you have neither, you can lookup their GT/OIT Account name via the T-Square site.

Go to http://www.tsquare.gatech.edu
Click on Help in the Left Menu.
Click on "T-Square Supplemental Support Tools" in the right hand (main) screen area
Accept the certificate when/if asked.
Login with your normal T-Square username and password.
Click on the "Lookup a User Account" tab.
Enter the persons first and last name.
You will either see information on that person, or a list of people.
If the list, select the correct person and click Lookup User

The information you need to add them to your T-Square site is in bold at the bottom
of the page after the text "Primary GT Account Username".

Matlab - running in the background.

Wed, 23 Apr 2008 21:49:44 GMT

Problem:

How do I run Matlab in the background on UNIX machines so my job will run after I log out?

Solution:

This is possible for any job that does not require a Window to be opened (no plots to the screen etc).

nohup matlab -nojvm -nodisplay < myprog.m >& myprog.log &

nohup is a generic UNIX program for running any job in the background such that the job will not terminate when the user logs out.
Without nohup, the job might run in the background just fine, but could terminate as soon as the user logs out.

-nojvm tells Matlab not to use Java Virtual Machine, which it uses to spawn windows
-nodisplay tells Matlab not to attempt to open the GUI desktop
< myprog.m feeds Matlab the program to run
>&myprog.log tells the system to write any text output by Matlab and any error messages to the file myprog.log
& tells the operating system to run the job in the background

How to use the Crown cluster and Throne.

Wed, 23 Apr 2008 21:49:51 GMT

Problem:

How to use ISyE's public linux compute cluster and its "head node" or "interactive frontend" system, Throne.

Solution:

The machines Crown1 - Crown 16 are ISyE's general access linux compute cluster.

Throne is the front-end machine used for "development" and to access the Crown systems.

The Crown machines are not on a public network and can only be accessed via Throne. Throne does not share accounts with the rest of the UNIX resources in ISyE. To obtain a Throne/Crown account please email your request to helpdesk@isye.gatech.edu.

Login to Throne using your ISyE UNIX account password. Develop code on throne and then rsh (with no password necessary) from throne to the crown nodes to perform compute runs. Note that the system does not use the same home directories as other ISyE systems. You'll have to copy anything you need across using scp. Also the passwords are not linked; if you change one the other will have to be changed separately.

Each node has two 2.4GHz Xeon processors and 2GB RAM, so each node can support two jobs at full speed.

BEWARE that there are no backups made of data on Throne or the Crowns

So anything used or created on the cluster that is important must be copied back over to the ISyE home directories via Castle or other machines on the public network or otherwised stored off of the cluster.

Please be aware that there are often a few machines unavailable at any given time due to hardware failures and the like.

You might find the utilities Rsh and Rcp (with capital R) to be of use. They implement rsh and rcp as multi-machine commands. Please use the "man" facility, ie. "man rcp", to learn more.

For example, to find which nodes are in service and available:

throne:~ $ Rsh --sync crown1-16 uptime

crown1: crown1: No route to host

crown2: 12:24pm up 66 days, 20:54, 0 users, load average: 1.00, 1.00, 1.00

crown3: 12:27pm up 66 days, 20:57, 0 users, load average: 0.00, 0.00, 0.00

crown4: 12:21pm up 66 days, 20:51, 0 users, load average: 0.00, 0.00, 0.00

crown5: 12:22pm up 66 days, 20:53, 0 users, load average: 1.00, 1.00, 1.00

crown6: 12:24pm up 66 days, 20:54, 0 users, load average: 0.00, 0.00, 0.00

crown7: 12:25pm up 66 days, 20:55, 0 users, load average: 0.00, 0.00, 0.00

crown8: 12:22pm up 66 days, 20:52, 0 users, load average: 0.00, 0.00, 0.00

crown9: 12:21pm up 66 days, 20:52, 0 users, load average: 0.00, 0.00, 0.00

crown10: 12:22pm up 66 days, 20:52, 0 users, load average: 0.00, 0.00, 0.00

crown11: 12:23pm up 66 days, 20:53, 0 users, load average: 0.00, 0.00, 0.00

crown12: 12:26pm up 66 days, 20:56, 0 users, load average: 2.00, 2.00, 1.93

crown13: 12:21pm up 66 days, 20:51, 0 users, load average: 0.99, 0.97, 0.91

crown14: 12:23pm up 66 days, 20:53, 0 users, load average: 2.00, 2.00, 2.00

crown15: 12:24pm up 66 days, 20:54, 0 users, load average: 3.00, 3.00, 2.93

crown16: 12:28pm up 66 days, 20:58, 0 users, load average: 0.00, 0.00, 0.00

Pine and Mutt Setup Instructions for the New IMAP Accounts

Wed, 23 Apr 2008 21:48:21 GMT

Problem:

What settings do I need to change in Pine or Mutt to enable it to access my new IMAP account?

Solution:

This article assumes the user is already familiar with Pine or Mutt and knows how to change the settings.

Pine

user-domain=isye.gatech.edu smtp-server=mail.isye.gatech.edu inbox-path={imap.isye.gatech.edu}INBOX default-fcc=Sent feature-list=enable-incoming-folders folder-collections="IMAP Server" {imap.isye.gatech.edu}INBOX.[] rsh-open-timeout=0

Mutt

set folder=imaps://imap.isye.gatech.edu/INBOX set spoolfile=imaps://imap.isye.gatech.edu/INBOX set hostname=isye.gatech.edu set use_domain set imap_user=allen

Downloading Thunderbird messages to a local machine to enable offline reading

Wed, 23 Apr 2008 21:50:22 GMT

Problem:

How do I download messages from my IMAP account in Mozilla Thunderbird to my local machine?

Solution:

Select Tools > Account Settings... from the menu.
Select your IMAP mail account in the left sidebar pane.
Select the “Offline & Disk Space” category.
Make sure “Make the messages in my Inbox available when I am working offline” is checked.
To apply the same rule to new mail folders, check the “When I create new folders, select them for offline use” box.
To select specific folders for offline use, click the “Select folders for offline use…” button. Be aware that you need to check subfolders of folders, if necessary.
If desired, check the “Messages larger than” box to restrict Mozilla Thunderbird from downloading messages larger than a specified size.
Click OK.

Now, to go offline:

Select File > Offline > Download/Sync Now... from the menu.
Make sure “Mail messages” is selected under “Download and/or sync the following:”
Go to File > Offline > Work Offline once download and/or sync is complete.”
Click OK.

Go to File > Offline > Work Offline
Click the “Download” button. Thunderbird will download all of the messages in your Inbox and then switch to Offline mode. You can press the “Select” button to select specific folders to download.

To go back online:

Click the online/offline icon in the lower left corner of the Thunderbird window.

Alternatively, select File > Offline > Work Offline from the menu. Note that the “Work Offline” option should be checked.

Automatically redirecting messages to the IMAP Sent folder

Wed, 23 Apr 2008 21:40:18 GMT

Problem:

How do I tell Outlook 2000/2003 to automatically save my sent messages in my IMAP Sent folder instead of in my Personal Folder?

Solution:

Outlook 2003

Select Options from the Tools menu.
Click the E-Mail Options button.
Uncheck the box Save copies of messages in Sent Items folder and click OK.
Select Rules and Alerts... from the Tools menu.
Click the New Rule... button.
Click the Start from a blank rule button.
Click the line Check messages after sending and click Next.
Click on the uses the form name checkbox, then click form name in the bottom half of this window.
Select Message in the left field and click Add -> then Close then Next ->.
Check the box move a copy to the specified folder, then click specified in the bottom half of this window.
Select the sent-mail folder (or whatever folder to which you want your sent mail redirected) from your IMAP and click OK then Next.
Change nothing in the next window and click Next.
Give this rule a name, such as sent-mail, and click Finish.

The sent-mail rule will now appear in your list of rules. If the checkbox is not on, there may be an error with the rule. Make sure you are online and get back to this Rules window later to make sure it can be turned on without an error.

IMPORTANT NOTE: If you ever see a message indicating that you lost your connection to the IMAP server while sending an e-mail, you will need to open the above window again to turn back on this rule. Outlook will turn off this checkbox if such an error occurs. If you do not turn this checkbox back on, all outgoing mail that you send will not be saved in the sent-mail folder.

Thanks to http://crl.ucsd.edu/handbook/outlook2003/imap/sent-mail.html for these instructions.

Outlook 2000

On the Tools menu, click Options.
On the Preferences Tab, click E-mail Options.
Click to clear the "Save copies of messages in Sent Items Folder" check box. Click OK, and then OK to close the windows.
On the Tools menu, click Rules Wizard.
Click New.
Click to select "Check messages after sending", and then click Next.
Click to select "uses the form name form check box". Click the underlined form name in the Rule Description box.
In the Standard Forms Library, click to select Message and then click Open. Click Next, and Next again.
Click to select the "Move a copy to the specified folder" check box. Click the underlined specified in the Rule Description box
Click to select or create a folder on your IMAP server. Click OK, and then click Next.
Click Next again, and then specify a rule name. Click Finish.

Downloading messages to a local machine

Wed, 23 Apr 2008 21:50:28 GMT

Problem:

How do I download messages from my IMAP account in Outlook 2000/2003 to my local machine?

Solution:

Outlook 2003

Open MS Outlook and go to Tools then Send / Receive then Send / Receive Settings then Define Send / Receive Groups.
Select the group that you would like to edit. The default setting that you should select is All Accounts. Highlight your selection and press Edit.
Point to the mail account on the left column that would like to change. Next highlight the sub-folder(s) in the Folder Options window, such as Inbox that you want the change to apply to.
At this point you should be able to switch the Folder Options from the default of Download Headers Only to Download complete item including attachments.
Press OK and then press Close.

Thanks to http://www.wikihow.com/Download-Mail-for-an-Imap-Account-Using-Outlook for these instructions.

Outlook 2000

In the Outlook Shortcuts bar, select the folder whose messages you wish to download.
Go to Tools -> Download -> All Items to download all items in that folder to your local machine.

Outlook 2003 Setup Instructions for the New IMAP Accounts

Thu, 01 May 2008 20:13:29 GMT

Problem:

How do I set up my new IMAP email account on a new or existing installation of Outlook 2003?

Solution:

Configuring Outlook 2003

New installation

1. Start up Outlook 2003 and when the outlook 2003 startup wizard appears click Next

2. When asked about configuring an email account, select Yes and click next

3. For the Server Type select IMAP and click Next

4. Enter your full name as "Your Name".
5. Enter your Email Address (such as "allen.belletti@isye.gatech.edu".
6. Set the Incoming mail server (IMAP) to "imap.isye.gatech.edu".
7. Set the Outgoing mail server (SMTP) to "mail.isye.gatech.edu"
8. Enter your ISyE account name for the User Name (for example, "allen".)
9. Enter your ISyE account password.
10. It is recommended that you uncheck "Remember password".
11. Make sure that "Log on using Secure Password Authentication (SPA)" is not checked.

12. Click the More Settings button
13. Click the "Outgoing Server" tab.
14. Check "My outgoing server (SMTP) requires authentication."
15. Ensure that "Use same settings as my incoming mail server" is selected.

16. Click the "Advanced" tab.
17. Beneath "Incoming server (IMAP)", check the box for "This server requires an encrypted connection (SSL)".
18. Do not check the second box beneath "Outgoing server (SMTP)".

19. Click "OK".
20. Click "Next".
21. Click "Finish".

Thunderbird 2 Setup Instructions for the New IMAP Accounts

Fri, 25 Mar 2011 16:13:42 GMT

NOTE: Thunderbird 2 is no longer current. For information on obtaining and installing Thunderbird 3 read this entry.

Problem:

How do I set up my new IMAP email account on a new or existing installation of Thunderbird?

Solution:

Configuring Thunderbird 2.0.0.4

New Installation

1. Download thunderbird from http://www.mozilla.com/en-US/thunderbird/
2. Install using all the default setup options. Then close the application
3. Start up thunderbird and when select the option that says dont import anything on the import wizard

4. Select "Email account" and click "Next".

5. Enter your full name and preferred email address (for example, allen.belletti@isye.gatech.edu), click "Next".

6. Select server type "IMAP", enter "imap.isye.gatech.edu" as Incoming Server.
7. Enter "mail.isye.gatech.edu" as the Outgoing Server, click "Next".

8.Enter your ISyE account name (for example, "allen") as the Incoming User Name.
9.Enter the same account name as the Outgoing User Name, click "Next".

10.Choose a name for this account such as "ISyE IMAP Mail" and click "Next".

11. If everything is correct, click "Finish".
12. When prompted for your password click on cancel since setup is not complete

13. Then click on Tools then Account settings from the menu bar.
14. Click on "Server Settings" located beneath the name of your new account, in the left-hand portion of the window.
15. Under "Security Settings" on the right side, select "TLS"

16. Click on "Outgoing Server (SMTP)" at the bottom of the leftmost portion of the window.
17. Make sure that "Use name and password" is checked, and enter your account name next to "User Name".
18. Click the button next to "TLS" (not "TLS, if available")
19. Set the Port to 587

20. Click OK , then OK again.You are now ready to read and send email using Thunderbird.

How to setup and use spam filtering

Fri, 25 Mar 2011 16:09:58 GMT

Problem:

How can I setup and use spam filtering?

Solution:

I. Introduction

Maia Mailguard is part of a solution that the ISyE IT department has implemented to reduce the amount of junk email (spam) reaching customers. It includes a web-based interface as well as various server components which actually perform the filtering. By using the Maia system, you will be able to adjust the sensitivity of your mail filtering as well as choose how messages identified as spam are handled. Options include holding suspect messages in a "quarantine" area, marking as spam but delivering normally, deleting immediately or no filtering at all.

II. Signing up for the first time

By default, all incoming mail to the isye.gatech.edu domain is filtered for spam and viruses. In order to minimize the risk of lost mail, this filtering has been done with a high degree of tolerance for "questionable" pieces of mail. By registering yourself, you will gain the ability to tailor the filtering to your needs through adjustable thresholds and the use of white and blacklists (see the FAQ) to control who is allowed to send mail to you.

To register, browse to https://mail.isye.gatech.edu/maia. You will be asked for your username and password (Figure 1). These are the standard ones that you use to access other ISyE resources and not your GT-account.

Figure 1

Once logged in for the first time, you should see a "Welcome to Maia Mailguard!" banner along with some introductory text (Figure 2). You may ignore the "Current protection level:" options as we have already set this to Custom.

Figure 2

Please perform the following steps to get set up:

Click the "Settings" icon midway down the left side of the page.
Near the top of the page next to "Primary Address", click your email address (Figure 3).
Choose a spam threshold and enter it next to "Consider mail 'Spam'..." and "Quarantine Spam when..." We recommend 5.0, but you may use a higher value (which will miss spam more often) or a lower value (which will occasionally mark a legitimate message as spam.)
Next to "Mail with bad headers..." please choose "Labeled".
Click the "Update This Addresses' Settings" button at the bottom of the page (Figure 4).

Figure 3

Figure 4

That completes your initial setup process. If you have questions about the many options that are available to you, please feel free to ask one of us. Now proceed to the next section to learn what to do with Maia on an ongoing basis.

III. Using Maia Mailguard on a regular basis

Over time, you will receive many email messages which are spam. Most of these will be "obvious" to the system and are discarded automatically. Occasionally, a message will look like spam, but Maia will not be confident enough to delete it immediately. These messages are held in your "Suspected Spam" quarantine, also known as your "spam cache".

To check your spam cache, click on the icon that looks like a white 'X' with "Report/Rescue" beneath it (Figure 5). If any items have been held, you will see a list of them now. The recommended way to deal with these is as follows:

Figure 5

Sort the spam cache by score, in ascending order. Do this by clicking on the "Score" header. You will only need to do this once after which it will be remembered.
Glance through the various messages to see if there is anything you want to keep. Note that the lowest scores are the ones most likely to be legitimate messages.
To keep a message, click on its subject and press the "Confirm this Non-spam" button at the top of the page.
When you have removed all of the legitimate messages please click "Confirm the States of these Items" to mark the rest as spam (Figure 6).

Figure 6

Occasionally, Maia will miss a spam message entirely and allow it to be delivered to you. When this happens, you may log in and notify the system so that it will learn what types of messages you don't want to receive. Use the following steps to accomplish this:

Click on the green check mark icon labeled "Report/Confirm"
Locate the offending message and click on its subject.
Click the "Report this SPAM" button at the top of the page.
Once you have reported any spam, please click "Confirm the Status of these Items" to let Maia know that the other messages are legitimate email.

IV. FAQs

Q. Can I change the number of messages displayed on one page while viewing a cache?

A. Yes. The default of 50 messages is often too small, especially if you receive a large amount of spam. You may change this by clicking "Settings", then changing the value next to "Mail items to be displayed on each page?" and then clicking "Update Miscellaneous Settings" at the bottom of the page. I find that "1000" works quite well here as it typically allows all of the messages to be displayed on one page without becoming too slow.

Q. This is a lot of trouble. Do I have to do anything with Maia at all?

A. Almost nothing. We do strongly recommend that you log in and check your Suspected Spam cache once per week for legitimate messages. Please follow the instructions in section III, "Spam cache" to do this. Once you have verified that everything in the cache is spam, please click the "Confirm the Status of these Items" button. This helps to ensure greater accuracy for everyone and will empty your cache as well.

Q. I would like to always accept or always block mail from certain addresses.

A. This is called whitelisting (always accept) or blacklisting (always reject). You may add items to these lists by clicking the "W/B List" icon on the left side of the page. Then enter the email address (such as allen@isye.gatech.edu) or an entire domain (such as @caltech.edu) that you wish to add. Finally, select either the Whitelist or the Blacklist button and click "Add to List". To remove an item from the list, click next to it under the "Remove" heading and then click the "Update" button at the bottom of the list (Figure 6).

Figure 7

Q. I've already created white/blacklists on the existing systems. Do I need to enter my entire list again?

A. No. These have all been transferred to Maia.

Q. I have begun receiving "Quarantine Reminder" messages. What does this mean?

A. The system will begin sending these messages once per day after you have accumulated 25 messages in your "Suspected Spam" cache. Please follow the procedure in section III, "Suspected Spam cache" to empty it.

Q. I have a question which is not answered in this document. What shall I do?

A. Please send a message to helpdesk@isye.gatech.edu, and we will be happy to clarify anything you would like to know about this system.

Basic scanning instructions for the Canon copier

Thu, 01 May 2008 20:07:46 GMT

Problem:

How do I use the Canon copier in the second-floor Groseclose copier room for scanning?

Solution:

Note: You do not need to log in to the copier to be able to use the scanning features.

First, touch the tab on the screen that reads "Send" (this has a paper airplane image). This puts you on the scanning/sending dialog screen.

Choose your destination. This is where you wish the document to be sent. There are two ways to do this:

1) Use the Address Book

Touch the button labeled "Address Book". This will open a new screen with names and email addresses. Touch the entry in the book with the desired address. If you do not see it, scroll down through the entries using the up and down arrows on the right side of the screen.
You may select more than one address. Simply touch all the addresses you wish to be included. You will see a check mark beside each selected address.
Press "OK" to return to the main screen.

2) Enter the address manually.

Touch the button labeled "Email address". This will open a new screen with a standard keyboard layout, all in lower case. Enter the email address using the "keyboard" displayed on the screen. The "@" symbol is located in the lower right hand corner of the screen.
Press "OK" when finished to return to the email address screen.
Press "OK" to return to the main screen.

At this point you may send your document by pressing the "Start" button, which should show green.

To send another document, simply repeat the process.

Requesting a vacation message for your email account (ISyE faculty and staff only)

Wed, 23 Apr 2008 21:51:27 GMT

Problem:

How do I activite my ISyE vacation message?

Solution:

ISyE Faculty and Staff

Due to an upgrade of our email system and incompatibilities concerning email aliases, we ask that you please forward an email to helpdesk@isye.gatech.edu to have a vacation message activated. Please include the following information.

Your name, if not obvious by the reply to email address in your email client
Date and time to activate the email vacation message (when you are leaving)
Text that you would like included in the vacation message
Date and time to deactivate vacation message (when you are returning)

Other ISyE UNIX Account Holders

At the current time, there is no way to set an automated vacation message. We are currently working on a new mail server solution that will remedy this situation. We apologize for the inconvenience.