Printer and Toner Management
Problem:I need to have the toner in my printer replaced.
ISyE has entered into a relationship with Bobby Dodd industries to maintain and service onsite ISyE-owned black and white laser printers (see below for home printers). Printers included in this program have a BDI sticker affixed in an easily viewable area. If you need service or toner replaced, either call BDI at the provided number (mention your printer ID number) or submit a request via an online form located at http://www.isye.gatech.edu/printerhelp/.
About Home Printers
Black and white laser printers for home use will not have a BDI sticker on them. These units are maintained by Lawrence Sharp. Toner and repair requests for ISyE-owned home black and white laser printers must be handled through the ISyE HelpDesk. The department policy is one toner per calendar year for home printers. Anything beyond that needs to be bought by the printer owner.